Customer Support Lead

SparkLIT is a rock solid SaaS operation, with a creative team of developers and designers dedicated to producing amazing web apps. At SparkLIT, we are driven to providing world leading technical support and customer service to maintain the utmost satisfaction of our existing customers while focusing on increasing our client base and are looking for passionate and driven individuals to help us achieve excellence.

Responsibilities

  • Answer the phone and respond to sales, billing, and support calls.
  • Read and respond to online support and sales inquiries via online chat, email, Skype, and our ticket system.
  • Reply to incidents, follow-ups, and generate reports through our CRM.
  • Apply analytical skills and technical knowledge to solve product problems ranging from simple to complex
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Be innovative-- Provide on-going feedback to our Customer Success, Design, and Development teams.
  • Process payments, refunds, upgrades, and cancellations of all accounts.
  • Develop knowledge base articles to aid in the support of our customers.
  • Monitor and update Social Media accounts.

Requirements:

  • Solid understanding of HTML/CSS, web apps, and overall understanding of the structure and integration of the modern web.
  • Experience working with a SaaS based model and advertising technologies is an asset.
  • You are driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt, and perfect your work; you seek out help and put it to good use.
  • Have adaptable customer service skills and demonstrate your ability to understand customer needs, demonstrate empathy, and promptly follow up.
  • Thrive in a fast-paced environment.
  • Effective written and verbal communication.
  • Technical support experience. (Technical writing an asset)

Benefits:

  • A fun and supportive team that strives for excellence through constant innovation.
  • Comfortable working environment that takes a work-life balance approach and enjoys having fun (ping-pong, puzzles, coffee breaks, and group lunches, etc.)
  • Competitive salary with health benefits
  • Unlimited paid vacation

Intermediate Software Engineer, Full Stack

This position requires knowledge of server-side programming, software engineering principles, and client-side design.

Being a small team we look for people with a lot to contribute – you won’t be sitting in a corner doing the same thing everyday. You will need strong analytical, design, and troubleshooting skills as well as the ability to collaborate and take ownership of projects.

We value independent thinkers, creativity and people who can self manage. With our rapid development cycle you’ll continuously push code and see it working for millions of people. We openly encourage new ideas and concepts that will help increase our knowledge depth and allow the company to grow and expand.

We are looking for someone...

  • with excellent programming skills
  • with excellent problem solving and communication skills
  • who enjoys working in a high-energy, unstructured environment on small teams to design and build amazing products used by millions of people.
  • who will help shape our engineering culture by improving our processes and codebases

Some points we are looking for:

  • Advanced knowledge of PHP or other high level server-side language
  • Advanced knowledge of client side web development: HTML/CSS/Javascript
  • Experience working with REST APIs
  • Champion of optimization and performance best practices
  • Familiar with good software design practices
  • Self-motivated and able to work in a small team with minimal supervision
  • BSc or MSc Computer Science or related field, or related experience

UI/UX Graphic Designer

We are looking for someone to join the team as a UI/UX Graphic Designer. The UI designer will take charge to establish visual direction for enterprise products. The ideal candidate will be passionate about learning, and pushing the limits of innovation.

What you'll do:

  • Design original UI based on a product vision, client needs, and user stories
  • Create high-quality, engaging designs
  • Create high-quality landing and sales pages
  • Create and improve style guidelines
  • Collaborate on cross-functional teams
  • Work independently to solve problems
  • Work in short development cycles on simultaneous projects

Your qualifications:

  • Bachelor's degree or equivalent work experience
  • 2+ years experience in interactive design
  • Proven experience in UI design, layout and typography skills
  • Proven experience using Adobe Creative Suite
  • Solid conceptual, visualization and communication skills
  • Deep understanding of technology and design trends

Preferred skills:

  • Experience with UX/UI, IA, web and mobile designs.
  • Knowledge of HTML5, CSS3 and/or JavaScript
  • Sketching skills

Submit a portfolio that demonstrates experience designing usable interfaces and interactions

Who We Are

For over 17 years SparkLit has been creating SaaS web apps used by millions of people. Join our creative team of talented developers and designers.

Our offices, located in the heart of the downtown core, overlook the inner harbour and are surrounded by hundreds of restaurants, cafes, shops, and city entertainment.

What draws people to SparkLit?

Our team culture sincerely encourages a balance between life and work. We love taking breaks by challenging each other to games of ping pong (and on numerous occasions, we've taken those games down to Peacocks at the end of the day). Morning workouts at GoodLife or lunchtime games of Stratego help to solidify team spirit! Join us for a meal when we hit the town for lunches every other Thursday, and enjoy some delicious, hot and fresh pizza from Famous Original on the alternating Wednesdays. Take in the gorgeous view of the inner harbour while you munch!

We offer a generous benefits package, as well as unlimited paid vacation. When you’re at your best in and out of the office, we all thrive together.